Contact Us
We are committed to providing exceptional customer support to all our players across the United Kingdom. Our dedicated team is available to assist with account inquiries, payment issues, technical difficulties, and responsible gambling concerns through multiple communication channels.
Available Communication Channels
Our customer support operates with varying response times depending on your chosen contact method. For immediate assistance, utilise our live chat feature available directly through the platform interface. Alternatively, reach us via telephone at 020 3807 9124 during business hours, Monday through Sunday, 9:00 AM to 11:00 PM GMT.
For non-urgent matters or detailed inquiries requiring documentation, email us at [email protected]. Written correspondence typically receives responses within 24-48 hours during working days.
Support Department Specialisations
Our support structure encompasses several specialised departments to ensure efficient query resolution:
- Account verification and security concerns
- Deposit and withdrawal processing assistance
- Technical troubleshooting and platform navigation
- Responsible gambling support and account limitations
- Bonus terms clarification and promotional inquiries
When contacting support, please provide your account username, relevant transaction references, and detailed descriptions of your inquiry to expedite resolution.
Last updated: January 29, 2026